Refund policy
Return & Refund Policy
At LOLCrochet, we want you to be completely satisfied with your purchase.
If for any reason you are not, you may request a return or refund under the following conditions.
Return Conditions
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Items must be unused, undamaged, and in the same condition that you received them.
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Products must be returned in their original packaging, including all accessories, manuals, and tags.
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Returns that do not meet these conditions may not be accepted or may be subject to a partial refund.
Return Period
You may request a return within 21 days from the date you received your order.
Return Shipping Costs
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If the return is due to a product defect, damage, or incorrect item received, the return shipping cost will be covered by the seller.
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For all other reasons (such as change of mind, wrong size, or personal preference), the buyer is responsible for the return shipping cost.
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Please note that original shipping fees (if any) are non-refundable.
Return Process
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Contact our support team at support@lolcrochet.com to initiate your return.
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Please provide your order number, reason for return, and photos if applicable.
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Our team will provide the return instructions and return address.
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Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
Refunds
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Approved refunds will be processed to your original payment method within 3–7 business days after we receive and verify the returned item.
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If you have not received your refund after 7 business days, please contact your bank or credit-card provider before reaching out to us again.
Contact
If you have any questions regarding our return or refund policy, please contact us at:
Email: support@lolcrochet.com
Business Time: Monday to Friday, 9am - 6pm (Singapore Time)GMT+8
Company: Xiamen Binggu E-commerce Co., Ltd.
Address: Room 2603, No. 56, Jinying South Second Lane, Jimei District, Xiamen City, Fujian Province 361000, China
We appreciate your business and look forward to hearing from you!